Store Policies

SHIPPING & PRODUCTION TIME

In-stock items are typically shipped within 1-2 business days via USPS or Fedex. We do our best to keep stock items in stock, however please email us if you have a date that you need your items by so that we can make sure everything you need can be delivered on time. Otherwise, there are no shipping guarantees. 

Custom orders take approximately 2 weeks for production prior to being ready to ship. Shipping typically takes 2-3 business days within the US, and 6-10 business days to international addresses.

INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY IMPORT TAXES OR FEES CHARGED UPON DELIVERY. These fees vary by location & we do not know what each individual country's fees are. International orders are shipped via the US Postal Service.

RETURNS

Returns will only be accepted if returned unused, in original packaging with return shipping within 3 days of delivery. On return items, even if the item has ‘free shipping’, the buyer is responsible for the shipping charges Nevada Jacks incurred for their order. ‘Free Shipping’ only applies to items that are received and accepted. Shipping charges for all returns are the responsibility of the customer. No refunds will be issued until returned item has been received. Custom orders are not refundable. Refunds take up to 2 weeks to process.